# Service degradation when using OpenAI models

- Provider: [Vectara](https://down.guide/vectara)
- Level: confirmed
- Impact: Degraded
- lasted 6h 25m
- started 2025-05-30 22:53 UTC
- Console, Query, Chat +1
- id: DWN-93d3160337
- Official page: https://stspg.io/gm4lm5431l0x

## Updates from Vectara
### 2025-05-30 22:54 UTC: monitoring
We are seeing a service degradation for features that use OpenAI models since the OpenAI API is experiencing problems. We will continue to monitor the status of the OpenAI API services and update this incident once this issue has been resolved.

### 2025-05-30 22:59 UTC: monitoring
We are continuing to monitor for any further issues.

### 2025-05-31 05:18 UTC: resolved
This incident has been resolved.

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