# API down

- Provider: [Vectara](https://down.guide/vectara)
- Level: confirmed
- Impact: Major outage
- lasted 54m
- started 2025-03-28 17:34 UTC
- Admin, Console, Index +3
- id: DWN-9d5931eebc
- Official page: https://stspg.io/8g4pjr2c5r2y

## Updates from Vectara
### 2025-03-28 17:34 UTC: investigating
We are seeing many API requests fail, and are actively seeking a fix.

### 2025-03-28 17:43 UTC: monitoring
We have identified the issue; a bad routing configuration got rolled out. The issue should be resolved, and we are monitoring the situation. We will be doing and publishing a post mortem.

### 2025-03-28 18:28 UTC: resolved
Services should be back to normal now, we will conduct a postmortem.

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