# Some users are unable to login

- Provider: [Vectara](https://down.guide/vectara)
- Level: confirmed
- Impact: Partial outage
- lasted 1h 1m
- started 2025-11-18 13:06 UTC
- Console
- id: DWN-afb7d97cc3
- Official page: https://stspg.io/mt3l0g7yyn83

## Updates from Vectara
### 2025-11-18 13:06 UTC: investigating
Some users are unable to login. We are investigating the cause of this issue.

### 2025-11-18 13:10 UTC: investigating
Our authentication provider is experiencing impact from the Cloudflare outage.

### 2025-11-18 14:06 UTC: investigating
The Cloudflare issue impacting our authentication provider has been resolved.

### 2025-11-18 14:07 UTC: resolved
This incident has been resolved.

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