# Users authorization is broken

- Provider: [Vectara](https://down.guide/vectara)
- Level: confirmed
- Impact: Major outage
- lasted 8m
- started 2025-06-30 16:03 UTC
- Admin, Index, Query +2
- id: DWN-decf4d67ac
- Official page: https://stspg.io/h1sp3sqk0lfm

## Updates from Vectara
### 2025-06-30 16:03 UTC: identified
The issue has been identified, we are doing a fix.

### 2025-06-30 16:08 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2025-06-30 16:11 UTC: resolved
Connections to our database were broken; connectivity has been restored.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).