# Homepage is not loading

- Provider: [Vimeo](https://down.guide/vimeo)
- Level: confirmed
- Impact: Major outage
- lasted 7m
- started 2025-09-04 14:22 UTC
- Website
- id: DWN-0614a0496a
- Official page: https://stspg.io/8w5b53w3xvp2

## Updates from Vimeo
### 2025-09-04 14:22 UTC: investigating
We are currently investigating this issue.

### 2025-09-04 14:24 UTC: investigating
Current Status: detected
Current Action: Vimeo.com homepage and login are having issues loading

### 2025-09-04 14:27 UTC: identified
The issue has been identified and a fix is being implemented.

### 2025-09-04 14:29 UTC: resolved
Current Status: mitigated
Current Action: The issue with the homepage and login not loading has been resolved.

### 2025-09-11 13:35 UTC: postmortem
# \*\*What happened\*\*
On September 4, between approximately 10:00 AM and 11:00 AM EDT, some Vimeo users experienced partially rendered pages across the site. Affected pages displayed the top menu bar but were missing portions of the expected page content.
# \*\*What caused it\*\*
During a site update, some required files weren’t uploaded correctly.
# \*\*How we responded\*\*
We received internal notification of the issue almost as it occurred and began investigating immediately. We quickly confirmed the outage and reverted to a prior stable version of Vimeo. This restored all affected pages within one hour. We then investigated the root cause and implemented a permanent fix by roughly 1:30 PM.
# \*\*What we’re doing to prevent a recurrence\*\*
We changed the order in which Vimeo source code is uploaded and checked so that lagging updates won’t cause similar outages in the future.

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