Delays processing new video uploads

What to do

• Check whether you use Vimeo Upload. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1h 48m it lasted.

  Anything that failed between 2026-10-28 19:57 UTC and 2026-10-28 21:45 UTC may need a replay.

• Subscribe to Vimeo's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=vimeo works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Root cause

We've identified the cause of delayed video processing.

Updates from Vimeo 5

1. investigatingOct 28, 2026, 7:57 PM UTC

   We're investigating delays in processing newly uploaded videos. Uploads may stay in "Upload pending" or "Preparing optimization" longer than usual.

   provider

2. identifiedOct 28, 2026, 8:11 PM UTC

   The issue has been identified and a fix is being implemented.

   provider

3. identifiedOct 28, 2026, 8:59 PM UTC

   We've identified the cause of delayed video processing. Uploads are completing but taking longer than usual to finish processing, and some videos may show "Upload pending" or "Preparing optimization" for an extended time. A fix is in place and the backlog is clearing.

   provider

4. monitoringOct 28, 2026, 9:11 PM UTC

   Video processing has caught up and processing times are back to normal. Videos that were delayed have finished processing or will finish shortly. We're monitoring to make sure everything stays stable.

   provider

5. resolvedOct 28, 2026, 9:45 PM UTC

   This incident has been resolved.

   provider

Corrections

None so far.

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