# Delays processing new video uploads

- Provider: [Vimeo](https://down.guide/vimeo)
- Level: confirmed
- Impact: Major outage
- lasted 1h 48m
- started 2026-10-28 19:57 UTC
- Upload
- id: DWN-6f536914a7
- Official page: https://stspg.io/nn7gb7hdv5t6

## Root cause
> We've identified the cause of delayed video processing.

[Postmortem](https://stspg.io/nn7gb7hdv5t6)

## Updates from Vimeo
### 2026-10-28 19:57 UTC: investigating
We're investigating delays in processing newly uploaded videos. Uploads may stay in "Upload pending" or "Preparing optimization" longer than usual.

### 2026-10-28 20:11 UTC: identified
The issue has been identified and a fix is being implemented.

### 2026-10-28 20:59 UTC: identified
We've identified the cause of delayed video processing. Uploads are completing but taking longer than usual to finish processing, and some videos may show "Upload pending" or "Preparing optimization" for an extended time. A fix is in place and the backlog is clearing.

### 2026-10-28 21:11 UTC: monitoring
Video processing has caught up and processing times are back to normal. Videos that were delayed have finished processing or will finish shortly. We're monitoring to make sure everything stays stable.

### 2026-10-28 21:45 UTC: resolved
This incident has been resolved.

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