# Failing to load player.js

- Provider: [Vimeo](https://down.guide/vimeo)
- Level: confirmed
- Impact: Partial outage
- lasted 7h 28m
- started 2025-10-21 12:27 UTC
- id: DWN-9673d17a0b
- Official page: https://stspg.io/qpqxxvsk4d89

## Updates from Vimeo
### 2025-10-21 12:27 UTC: investigating
We are currently investigating this issue.

### 2025-10-21 12:30 UTC: investigating
We’re investigating issues where loading player.js fails. This may affect playback in scenarios where customers are directly loading our Player library. Playback on the web and in embeds are unaffected.

### 2025-10-21 13:45 UTC: identified
We've taken action to circumvent the problem and we are seeing signs of recovery.

### 2025-10-21 13:50 UTC: identified
We've confirmed that player.js is now successfully loading. We'll continue monitoring.

### 2025-10-21 19:56 UTC: resolved
Monitors are clear and we’re resolving this incident.

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