# New uploads not transitioning to playable

- Provider: [Vimeo](https://down.guide/vimeo)
- Level: confirmed
- Impact: Partial outage
- lasted 4h 42m
- started 2025-07-15 18:06 UTC
- On-Site Player, Embedded Player, Upload +2
- id: DWN-99353fbda8
- Official page: https://stspg.io/7vgpv19vv3cb

## Updates from Vimeo
### 2025-07-15 18:06 UTC: monitoring
Some uploads created between 10:55 and 13:55 ET are experiencing delays transitioning to playable status.
New uploads are processing normally. Recovery is in-progress for affected uploads; no data loss is expected.

### 2025-07-15 22:47 UTC: resolved
This incident has been resolved. Recovery is complete for affected uploads.

### 2025-07-30 16:57 UTC: postmortem
# \*\*What happened\*\*
On July 15, between approximately 11:00 AM and 2:00 PM EDT, some Vimeo users who uploaded videos experienced delays in playback. 
# \*\*What caused it\*\*
A recent update introduced a bug into the video processing pipeline that prevented some processed videos from being marked as playable. As a result, affected videos appeared to be stuck in the optimization phase.
# \*\*How we responded\*\*
We promptly identified the bug, rolled back the changes, and deployed a script to mark the affected videos as playable. By 7:00 PM EDT, all impacted videos had been fixed. 
# \*\*What we’re doing to prevent a recurrence\*\*
We’re reviewing our internal testing and monitoring policies to make bugs like the one that caused the incident easier to detect and harder to introduce in the first place.

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