# Issue with Vimeo on Demand analytics (subscriptions) and billing.

- Provider: [Vimeo](https://down.guide/vimeo)
- Level: confirmed
- Impact: Degraded
- lasted 78d 2h
- started 2025-04-03 18:31 UTC
- Billing, VOD Analytics
- id: DWN-e57171be49
- Official page: https://stspg.io/rzn1hh1ttlm9

## Updates from Vimeo
### 2025-04-03 18:31 UTC: investigating
We are currently investigating the issue.

### 2025-04-16 13:51 UTC: investigating
We are continuing to investigate this issue. Single promo codes are now working. We are actively working on batch promo codes and VIP access codes.

### 2025-05-02 08:55 UTC: monitoring
Promotions - Single promo codes and batch promo codes are now functional, though we are aware that some users may still be experiencing issues. We are continuing to monitor the situation closely to ensure full stability for all sellers. We are also progressing on VIP access codes.
Analytics - Active subscriber counts are now visible. We are actively investigating additional issues with subscriber analytics.

### 2025-06-20 21:17 UTC: resolved
This incident has been resolved.

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