# Mistaken Authentication Error

- Provider: [Voyage AI](https://down.guide/voyage)
- Level: confirmed
- Impact: Major outage
- lasted 58m
- started 2025-05-28 21:20 UTC
- API
- id: DWN-85cc05ad63
- Official page: https://stspg.io/vhydyh5slxf4

## Updates from Voyage AI
### 2025-05-28 21:45 UTC: investigating
The new config change made some of the gateway unable to connect to the database. Approximately 10% of the traffic got authentication error mistakenly.

### 2025-05-28 21:45 UTC: identified
The issue has been identified and a fix is being implemented.

### 2025-05-28 21:46 UTC: identified
We have identified the error and are working on a rollback

### 2025-05-28 22:12 UTC: monitoring
A fix has been implemented and we are monitoring the results

### 2025-05-28 22:18 UTC: resolved
This issue has been resolved.

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