Webex Calling: Intermittent audio quality degradation for users in the Saudi Arabia region

What to do

• Check whether you use Webex in eu. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 0m it lasted.

  Anything that failed between 2026-11-02 17:00 UTC and 2026-11-02 17:00 UTC may need a replay.

• Subscribe to Webex's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=webex works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Webex 1

1. resolvedNov 2, 2026, 5:00 PM UTC

   Component Status: Regions: EMEA resolved - Services remain healthy and stable and the issue is now resolved. We appreciate your patience while we addressed this service incident. Nov 2, 17:00 UTC monitoring - Webex Calling services in the Saudi Arabia region have recovered and are functioning as expected. We will continue to monitor to ensure service stability. Thank you for your patience during this service incident. Nov 2, 16:29 UTC investigating - Engineering continues to investigate the issue causing intermittent one-way audio and audio quality degradation for Webex Calling users in the Saudi Arabia region. We appreciate your patience as we work to restore service. We will continue to monitor the situation closely and provide the next update in four hours or sooner should significant progress occur. Nov 2, 15:07 UTC investigating - Engineering is investigating an issue causing intermittent one-way audio and audio quality degradation for Webex Calling users in the Saudi Arabia region. We will provide the next update in one hour or sooner should significant progress occur. We are working to restore service and apologize for any inconvenience this may cause. Nov 2, 14:09 UTC

   provider

Corrections

None so far.

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