# Webex Calling: Intermittent audio quality degradation for users in the Saudi Arabia region

- Provider: [Webex](https://down.guide/webex)
- Level: confirmed
- Impact: Degraded
- lasted 0m
- started 2026-11-02 17:00 UTC
- eu
- id: DWN-2ec3e5d4dc
- Official page: https://status.webex.com/incident/history?lang=en_US#1298b630d6c711f19cd3c982759b2d06

## Updates from Webex
### 2026-11-02 17:00 UTC: resolved
Component Status: 
 Regions: EMEA 
 resolved - Services remain healthy and stable and the issue is now resolved. 
We appreciate your patience while we addressed this service incident.
 Nov 2, 17:00 UTC 
 monitoring - Webex Calling services in the Saudi Arabia region have recovered and are functioning as expected. We will continue to monitor to ensure service stability.
Thank you for your patience during this service incident.
 Nov 2, 16:29 UTC 
 investigating - Engineering continues to investigate the issue causing intermittent one-way audio and audio quality degradation for Webex Calling users in the Saudi Arabia region. We appreciate your patience as we work to restore service.
We will continue to monitor the situation closely and provide the next update in four hours or sooner should significant progress occur.
 Nov 2, 15:07 UTC 
 investigating - Engineering is investigating an issue causing intermittent one-way audio and audio quality degradation for Webex Calling users in the Saudi Arabia region. We will provide the next update in one hour or sooner should significant progress occur.
We are working to restore service and apologize for any inconvenience this may cause. 
 Nov 2, 14:09 UTC

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