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Webflow

[RESOLVED] Reports of form notification emails not being delivered for some customers

Degraded Lasted 2h 39m · started · Webflow's page

Level
confirmed
Worst impact
Degraded
Components
Email Notifications
Down Index
21of 100

What to do

  • Check whether you use Webflow Email Notifications. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 2h 39m it lasted.

    Anything that failed between 2026-02-20 15:24 UTC and 2026-02-20 18:03 UTC may need a replay.
  • Subscribe to Webflow's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=webflow works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Webflow 3

  1. identified

    We’ve identified that form notification emails are not being delivered as expected for some customers, due to an issue with an upstream provider. Our team is actively working with the provider to resolve the issue and restore normal notification delivery as soon as possible. Form submissions themselves are not impacted and can still be reviewed via the Forms tab in site settings as expected. We’ll share another update as soon as more information becomes available.

    provider

  2. monitoring

    Form notification email functionality is now restored and our upstream provider are now processing these emails as expected. We’re continuing to monitor to ensure full recovery and consistent delivery performance. Form submissions were not impacted during this incident and continued to be accessible via the Forms tab in site settings.

    provider

  3. resolved

    Form notification emails were not delivered as expected between 14:15 and 16:41 UTC due to an issue with an upstream provider. All queued emails from this period have since been successfully processed and delivered. Form submissions themselves were not impacted and remained accessible via the Forms tab in site settings throughout the incident. We’re no longer seeing any impact, and this incident is now resolved. Thank you for your patience while we worked to restore normal delivery.

    provider

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Corrections

None so far.

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Questions about DWN-17d45bbe2a

Is Webflow still down?

No, this incident was resolved 2026-02-20 18:03 UTC. For Webflow's live state, see https://down.guide/webflow.

How long did it last?

2h 39m, from 2026-02-20 15:24 UTC to 2026-02-20 18:03 UTC, by the times Webflow posted.

What was affected?

Webflow named Email Notifications.

What caused it?

Webflow hasn't published a root cause. If it does, it shows here.

Where does this come from?

Webflow's official status page, https://status.webflow.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.