[RESOLVED] Reports of "Refresh required to continue" errors when opening the Webflow Canvas

What to do

• Check whether you use Webflow Webflow Canvas. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 2h 25m it lasted.

  Anything that failed between 2026-04-02 05:30 UTC and 2026-04-02 07:55 UTC may need a replay.

• Subscribe to Webflow's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=webflow works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Webflow 3

1. investigatingApr 2, 2026, 5:30 AM UTC

   We’re currently investigating reports that some customers are seeing a "Refresh required to continue" message when opening the Webflow Canvas, preventing them from editing sites as expected. Our team is actively working to identify the cause of this issue and will share an update as soon as more information becomes available.

   provider

2. monitoringApr 2, 2026, 6:03 AM UTC

   We’ve identified the cause of an issue where some customers see a "Refresh required to continue" message when opening the Webflow Canvas, preventing editing as expected. As a temporary mitigation, our team is assisting impacted customers directly while we work toward a full resolution. We are also waiting for underlying systems to fully recover. We’ll continue to share updates as progress is made.

   provider

3. resolvedApr 2, 2026, 7:55 AM UTC

   We’re no longer seeing customer impact related to this issue, and functionality has returned to normal. This incident is now resolved. We appreciate your patience while we worked to resolve this issue.

   provider

Corrections

None so far.

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