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Webflow

[RESOLVED] Reports of form notification emails not being delivered

Major outage Lasted 1d · started · Webflow's page

Level
confirmed
Worst impact
Major outage
Components
Email Notifications
Down Index
46of 100

What to do

  • Check whether you use Webflow Email Notifications. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 1d it lasted.

    Anything that failed between 2026-02-10 16:11 UTC and 2026-02-11 17:05 UTC may need a replay.
  • Subscribe to Webflow's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=webflow works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Webflow 8

  1. investigating

    We’re investigating reports that form notification emails are not being delivered as expected for some customers. Our team is actively investigating and will share another update as soon as we have more information. In the meantime, form submissions can be reviewed via the forms tab in site settings.

    provider

  2. identified

    We’ve identified that this behaviour is arising due to an issue with an upstream provider. We’re actively working with them to resolve the issue and restore normal notification delivery as soon as possible. Form submissions themselves are not impacted, and can still be reviewed via the forms tab in site settings as expected.

    provider

  3. identified

    With the support of our upstream provider, the required actions to resolve the issue have been identified and work is ongoing. We will share another update as soon as a new information is available, and sincerely appreciate your patience and understanding as we work to restore this functionality. In the meantime, Form submissions can be accessed via the Forms tab in Site Settings.

    provider

  4. identified

    Work to restore full functionality to form submission notification emails is ongoing with the support of our upstream provider. In the meantime, form submissions can still be reviewed via the Forms tab in Site Settings. We sincerely appreciate your patience and understanding and will share another update as soon as new information is available.

    provider

  5. identified

    Work to restore full functionality to form submission notification emails is still ongoing, and we’re continuing to work closely with our upstream provider to resolve the issue and restore normal notification delivery.In the meantime, form submissions can still be reviewed via the Forms tab in Site Settings. We sincerely appreciate your continued patience and will share another update as soon as more information becomes available.

    provider

  6. identified

    Work to restore full functionality to form submission notification emails is still ongoing. At this time, we do not expect to share another update until tomorrow (Pacific time) unless we receive new information from our upstream provider. In the meantime, all form submissions continue to be successfully processed by Webflow and remain fully accessible via the Forms tab in Site Settings. Only notification emails are impacted. We recognize how disruptive this issue is for customers who rely on this functionality, and we remain engaged with our upstream provider to resolve the issue and restore normal notification delivery as soon as possible.

    provider

  7. monitoring

    Form notification email functionality is now restored and our upstream provider are now processing these emails as expected. While there is no current customer-facing impact, we are continuing to actively monitor the situation to ensure stability and will share another update as soon as possible.

    provider

  8. resolved

    This incident has been resolved. Due to an issue with an upstream provider, Form submission notification emails were not processed as expected between 21:30 February 10th - 21:30 February 11th (UTC). Form submissions received during this time processed as expected, and remain available to review via the Forms tab in Site Settings. We sincerely apologize for any inconvenience this issue caused, and appreciate your understanding as we worked with our upstream provider to resolve this issue.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-5560c734f5

Is Webflow still down?

No, this incident was resolved 2026-02-11 17:05 UTC. For Webflow's live state, see https://down.guide/webflow.

How long did it last?

1d, from 2026-02-10 16:11 UTC to 2026-02-11 17:05 UTC, by the times Webflow posted.

What was affected?

Webflow named Email Notifications.

What caused it?

Webflow hasn't published a root cause. If it does, it shows here.

Where does this come from?

Webflow's official status page, https://status.webflow.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.