[RESOLVED] Reports of issues viewing custom domains in the publishing modal for some customers

What to do

• Check whether you use Webflow Publishing. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 3h 29m it lasted.

  Anything that failed between 2026-03-31 15:33 UTC and 2026-03-31 19:02 UTC may need a replay.

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Updates from Webflow 5

1. investigatingMar 31, 2026, 3:33 PM UTC

   We’re currently investigating reports that domains are not appearing as expected in the publishing modal for a small number customers. Our team is actively looking into the issue and will share another update as soon as we have more information. In the meantime, reloading your project may result in your domains displaying as expected inside the publishing modal.

   provider

2. identifiedMar 31, 2026, 4:55 PM UTC

   We’ve identified the root cause of the issue impacting a small number of customers where custom domains may not appear as expected in the publishing modal. Our team is actively working on implementing a fix. In the meantime, reloading the project may still result in domains displaying as expected. We’ll share another update as soon as more information becomes available.

   provider

3. identifiedMar 31, 2026, 6:14 PM UTC

   We’ve identified the root cause of this issue and are making progress toward a fix. Our team is actively working on implementing and validating the solution to ensure custom domains display as expected in the publishing modal. In the meantime, reloading the project may still help domains appear correctly for some customers. We’ll continue to share updates as progress is made.

   provider

4. monitoringMar 31, 2026, 6:39 PM UTC

   A fix has been implemented for the issue where custom domains were not appearing as expected in the publishing modal for a small number of customers. We’re no longer seeing customer impact and are continuing to monitor the situation closely. Thank you for your patience while we worked through this.

   provider

5. resolvedMar 31, 2026, 7:02 PM UTC

   A small number of customers experienced issues where custom domains were not appearing as expected in the publishing modal between Mar 30, 18:00 UTC and Mar 31, 18:30 UTC. A fix has been implemented, and we’re no longer seeing customer impact related to this issue. Thank you for your patience while we worked to resolve this.

   provider

Corrections

None so far.

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