- Level
- confirmed
- Worst impact
- Partial outage
- Components
- ✉️ Customer Support
- Down Index
- 29of 100
What to do
Check whether you use Wise ✉️ Customer Support. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 27m it lasted.
Anything that failed between 2025-10-20 10:29 UTC and 2025-10-20 10:57 UTC may need a replay.Subscribe to Wise's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=wise works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Wise 2
- monitoring
We were experiencing an outage related to an external service provider from 07:09 UTC. As a result, customers in some countries had issues contacting our customer support team via phone and chat. The outage also affected our email response time. A fix has been implemented and we are monitoring the results.
provider
- resolved
This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-8a36658621
Is Wise still down?
No, this incident was resolved 2025-10-20 10:57 UTC. For Wise's live state, see https://down.guide/wise.
How long did it last?
27m, from 2025-10-20 10:29 UTC to 2025-10-20 10:57 UTC, by the times Wise posted.
What was affected?
Wise named ✉️ Customer Support.
What caused it?
Wise hasn't published a root cause. If it does, it shows here.
Where does this come from?
Wise's official status page, https://status.wise.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.