Issues with login and transfers

What to do

• Check whether you use Wise 📱 Mobile App, 📰 Website, 💱 Account, 💸 Payments and 1 more. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 3h 27m it lasted.

  Anything that failed between 2025-11-18 12:39 UTC and 2025-11-18 16:06 UTC may need a replay.

• Subscribe to Wise's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=wise works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Wise 4

1. identifiedNov 18, 2025, 12:39 PM UTC

   We are currently experiencing issues on our platform due to a third party provider reporting an outage. As a result, some customers might experience issues when using our website or making payments. Our team is already working on a solution. This issue might impact Wise Platform API customers too.

   provider

2. identifiedNov 18, 2025, 2:37 PM UTC

   We are aware that some customers are experiencing issues using our mobile apps. Our team continues to monitor the third party service provider outage and will report updates as they become available.

   provider

3. monitoringNov 18, 2025, 2:54 PM UTC

   A fix has been implemented and we are monitoring the results. We will continue to report updates as they become available.

   provider

4. resolvedNov 18, 2025, 4:06 PM UTC

   This incident has been resolved, all services are operational.

   provider

Corrections

None so far.

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