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Wise

Apple Pay issues for Mastercard users in Malaysia

Partial outage Lasted 21h 20m ยท started ยท Wise's page

Level
confirmed
Worst impact
Partial outage
Components
๐Ÿ“ฑ Mobile App, ๐Ÿ’ณ Debit Card

What to do

  • Check whether you use Wise ๐Ÿ“ฑ Mobile App, ๐Ÿ’ณ Debit Card. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 21h 20m it lasted.

    Anything that failed between 2026-01-22 13:47 UTC and 2026-01-23 11:07 UTC may need a replay.
  • Subscribe to Wise's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=wise works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Wise 4

  1. identified

    We have identified an issue that is preventing customers in Malaysia from adding their Mastercard cards to Apple Pay. Our team is working on a fix, and we will continue to provide status updates here.

    provider

  2. identified

    Our teams continue to work on a fix for this issue. We will continue to provide status updates here.

    provider

  3. identified

    We have identified that this issue is related to a third-party provider. We are in direct contact with them to resolve the matter. Our team is working on a fix, and we will continue to provide status updates here.

    provider

  4. resolved

    This issue has been resolved and Apple Pay services for Mastercard users in Malaysia are now fully restored.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-caf42d335e

Is Wise still down?

No, this incident was resolved 2026-01-23 11:07 UTC. For Wise's live state, see https://down.guide/wise.

How long did it last?

21h 20m, from 2026-01-22 13:47 UTC to 2026-01-23 11:07 UTC, by the times Wise posted.

What was affected?

Wise named ๐Ÿ“ฑ Mobile App, ๐Ÿ’ณ Debit Card.

What caused it?

Wise hasn't published a root cause. If it does, it shows here.

Where does this come from?

Wise's official status page, https://status.wise.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.