Webinar attendee HLS connection issues

What to do

• Check whether you use Wistia Live. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 0m it lasted.

  Anything that failed between 2026-07-14 17:11 UTC and 2026-07-14 17:11 UTC may need a replay.

• Subscribe to Wistia's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=wistia works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Wistia 1

1. resolvedJul 14, 2026, 5:11 PM UTC

   Type: Incident Duration: 3 hours and 3 minutes Affected Components: Live Jul 14, 20:14:05 GMT+0 - Resolved - This incident has been resolved. Jul 14, 18:04:44 GMT+0 - Monitoring - A fix has been implemented and we are monitoring the results. Jul 14, 17:25:43 GMT+0 - Identified - Our third party provider is implementing a fix for this issue. If your webinar attendees are experiencing connection issues on HLS, they can try using Chrome desktop to view the webinar in realtime, which is unaffected by this issue. We will send another update when the fix has been deployed. Jul 14, 17:15:45 GMT+0 - Identified - The issue has been identified and a fix is being implemented Jul 14, 17:11:19 GMT+0 - Investigating - Some webinar attendees viewing the HLS stream may experience audio and video buffering and stalling. We are investigating the issue.

   provider

Corrections

None so far.

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