# Webinar attendee HLS connection issues

- Provider: [Wistia](https://down.guide/wistia)
- Level: confirmed
- Impact: Degraded
- lasted 0m
- started 2026-07-14 17:11 UTC
- Live
- id: DWN-898909957a
- Official page: https://status.wistia.com/incident/cmrkwrbzj000t1apg9wleac4t

## Updates from Wistia
### 2026-07-14 17:11 UTC: resolved
Type: Incident
 Duration: 3 hours and 3 minutes
 Affected Components: Live
 Jul 14, 20:14:05 GMT+0 - Resolved - This incident has been resolved. Jul 14, 18:04:44 GMT+0 - Monitoring - A fix has been implemented and we are monitoring the results. Jul 14, 17:25:43 GMT+0 - Identified - Our third party provider is implementing a fix for this issue. If your webinar attendees are experiencing connection issues on HLS, they can try using Chrome desktop to view the webinar in realtime, which is unaffected by this issue. We will send another update when the fix has been deployed. Jul 14, 17:15:45 GMT+0 - Identified - The issue has been identified and a fix is being implemented Jul 14, 17:11:19 GMT+0 - Investigating - Some webinar attendees viewing the HLS stream may experience audio and video buffering and stalling. We are investigating the issue.

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