Media Processing slowed and Media.Ready Webhooks not firing

What to do

• Check whether you use Wistia Encoding. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 0m it lasted.

  Anything that failed between 2026-07-27 19:30 UTC and 2026-07-27 19:30 UTC may need a replay.

• Subscribe to Wistia's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=wistia works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Wistia 1

1. resolvedJul 27, 2026, 7:30 PM UTC

   Type: Incident Duration: 19 hours and 30 minutes Affected Components: Encoding Jul 28, 15:00:00 GMT+0 - Resolved - We identified and resolved a config issue that prevented updates from being pushed from our encoding system to our main app. The system has both a push and pull mechanism for getting encoding updates, but with only the pull updates encoding appeared slower and the media.ready webhooks were not firing. After resolving the config issue, we ensured that all uploads during the affected period were synced properly to reflect the correct encoding status. We've taken additional steps to prevent this issue from reoccurring and improved monitoring around those status updates to prevent similar incidents in the future. Jul 27, 19:30:00 GMT+0 - Investigating - We're seeing a slowdown in encoding being marked as ready and webhooks for media.ready not firing.

   provider

Corrections

None so far.

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