# Media Processing slowed and Media.Ready Webhooks not firing

- Provider: [Wistia](https://down.guide/wistia)
- Level: confirmed
- Impact: Degraded
- lasted 0m
- started 2026-07-27 19:30 UTC
- Encoding
- id: DWN-9b680cc6cd
- Official page: https://status.wistia.com/incident/cms9e0pco0nd50knz06njg5cl

## Updates from Wistia
### 2026-07-27 19:30 UTC: resolved
Type: Incident
 Duration: 19 hours and 30 minutes
 Affected Components: Encoding
 Jul 28, 15:00:00 GMT+0 - Resolved - We identified and resolved a config issue that prevented updates from being pushed from our encoding system to our main app. The system has both a push and pull mechanism for getting encoding updates, but with only the pull updates encoding appeared slower and the media.ready webhooks were not firing. 
After resolving the config issue, we ensured that all uploads during the affected period were synced properly to reflect the correct encoding status. We've taken additional steps to prevent this issue from reoccurring and improved monitoring around those status updates to prevent similar incidents in the future. Jul 27, 19:30:00 GMT+0 - Investigating - We're seeing a slowdown in encoding being marked as ready and webhooks for media.ready not firing.

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