# RESOLVED: Some User Were Unable to Access Live Sites in Brazil

- Provider: [Wix](https://down.guide/wix)
- Level: confirmed
- Impact: Partial outage
- lasted 2h 32m
- started 2025-08-14 00:55 UTC
- Site Loading
- latam
- id: DWN-62ae839bce
- Official page: https://stspg.io/4z5t2m3ld2j5

## Updates from Wix
### 2025-08-14 00:01 UTC: investigating
We are currently investigating this issue.

### 2025-08-14 00:11 UTC: investigating
We are continuing to investigate this issue.

### 2025-08-14 00:32 UTC: investigating
We are continuing to investigate this issue.

### 2025-08-14 00:39 UTC: investigating
We are investigating this issue. This seems to be affecting users on Vivo and Claro NET primarily.

### 2025-08-14 00:41 UTC: investigating
We are investigating this issue. This seems to be affecting users on Vivo and Claro NET primarily.
If you are affected, please contact your ISP and confirm if they are not blocking access.

### 2025-08-14 00:48 UTC: investigating
We are continuing to investigate this issue.

### 2025-08-14 00:48 UTC: investigating
We are investigating this issue. This seems to be affecting users on Vivo and Claro NET primarily.
If you are affected, please contact your ISP and confirm if they are not blocking access.

### 2025-08-14 00:55 UTC: investigating
We are still investigating this issue on our end. 
If you are affected, please contact your ISP and confirm if they are not blocking access.

### 2025-08-14 01:05 UTC: investigating
We are still investigating this issue on our end. 
If you are affected, please contact your ISP and confirm if they are not blocking access.

### 2025-08-14 01:13 UTC: investigating
We are still investigating this issue on our end.
As a possible workaround: Try typing the full site address including: "https://www"
Please still check with your ISPs to ensure you are not being blocked.

### 2025-08-14 01:25 UTC: investigating
We are still investigating this issue on our end.
As a possible workaround: Try typing the full site address including: "https://www"
Please still check with your ISPs to ensure you are not being blocked.

### 2025-08-14 01:41 UTC: investigating
We are still investigating this issue on our end.
As a possible workaround: Try typing the full site address including: "https://www"
Please still check with your ISPs to ensure you are not being blocked.

### 2025-08-14 01:50 UTC: investigating
We are still investigating this issue on our end.
As a possible workaround: Try typing the full site address including: "https://www"
Please still check with your ISPs to ensure you are not being blocked.

### 2025-08-14 02:22 UTC: investigating
We are still investigating this issue on our end.
As a possible workaround: Try typing the full site address including: "https://www" or "www"

### 2025-08-14 03:15 UTC: investigating
The issue affecting site loading in Brazil appears to have resolved itself. Sites are now loading normally. We will continue monitoring for the next 15 minutes before closing the incident.

### 2025-08-14 03:27 UTC: resolved
The site loading issue affecting users in Brazil is now resolved. The issue was caused by problems with 3rd party Tier 2 Latin American ISP provders. Sites are now loading normally, the issue was fixed by the 3rd party provider. 
No further action is required. We will continue monitoring to ensure stability.

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