# RESOLVED: Some Wix Websites May Be Unaccessible in Brazil

- Provider: [Wix](https://down.guide/wix)
- Level: confirmed
- Impact: Partial outage
- lasted 4h 48m
- started 2025-08-20 22:49 UTC
- Site Loading
- latam
- id: DWN-d21c7dfaf9
- Official page: https://stspg.io/6s5pk807v2f5

## Updates from Wix
### 2025-08-20 22:33 UTC: investigating
We are currently investigating this issue.

### 2025-08-20 22:35 UTC: investigating
We are aware that some users are experiencing issues with accessing live websites in Brazil and are currently investigating it

### 2025-08-20 22:49 UTC: identified
We’re aware of an issue that appears to manifest on the routing path between a user's Internet Provider and Wix for some users trying to access Wix sites from Brazil.
In case you encounter this issue, please contact your Internet Provider directly in order for them to take measures on their side. 
As a workaround, please attempt toaccess the site by typing www. or the full domain with https://
We are monitoring their progress and will provide an update once we see the issue is resolved.

### 2025-08-21 03:35 UTC: identified
The site loading issue affecting users in Brazil is now resolved. The issue was related to external network conditions with third-party Latin American ISP providers. Sites are now loading normally.
No further action is required. We will continue monitoring to ensure stability.

### 2025-08-21 03:37 UTC: identified
The site loading issue affecting users in Brazil is now resolved. The issue was related to external network conditions with third-party Latin American ISP providers. Sites are now loading normally.
No further action is required. We will continue monitoring to ensure stability.

### 2025-08-21 03:37 UTC: resolved
The site loading issue affecting users in Brazil is now resolved. The issue was related to external network conditions with third-party Latin American ISP providers. Sites are now loading normally.
No further action is required. We will continue monitoring to ensure stability.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).