# Delayed Email Deliverability

- Provider: [WorkOS](https://down.guide/workos)
- Level: confirmed
- Impact: Degraded
- lasted 31m
- started 2026-08-14 20:14 UTC
- AuthKit
- id: DWN-890cfa2c3f
- Official page: https://stspg.io/lwv6xsggrts1

## Updates from WorkOS
### 2026-08-14 20:14 UTC: investigating
We're investigating delays in email deliverability.

### 2026-08-14 20:44 UTC: monitoring
We've mitigated the impact and email delivery is returning to normal.

### 2026-08-14 20:45 UTC: resolved
This incident has been resolved. Email delivery was delayed between 15:45 EDT and 16:35 EDT due to an issue with an upstream email service provider. This affected customers who have not yet configured a custom email domain or a custom email provider.

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