# Elevated Platform Errors

- Provider: [WorkOS](https://down.guide/workos)
- Level: confirmed
- Impact: Partial outage
- lasted 2h 18m
- started 2026-07-16 08:26 UTC
- Dashboard, AuthKit, Admin Portal +3
- id: DWN-c430b96780
- Official page: https://stspg.io/wgdsd4k5xzy0

## Updates from WorkOS
### 2026-07-16 08:26 UTC: investigating
We are seeing elevated error rates across our platform.
Our team is investigating. We will share an update as soon as possible.

### 2026-07-16 09:25 UTC: investigating
We continue to investigate elevated error rates across our platform.
We will share an update as soon as possible.

### 2026-07-16 09:58 UTC: investigating
We continue to investigate elevated error rates across our platform.

### 2026-07-16 10:11 UTC: identified
We've identified the cause of the elevated platform errors. We've implemented a fix and are seeing error rates decrease.

### 2026-07-16 10:30 UTC: monitoring
We have deployed the fix and we are now monitoring our systems to ensure the issue is resolved.

### 2026-07-16 10:44 UTC: resolved
This incident is resolved. We experienced elevated error rates and latencies between 8am and 10:10am UTC. We will deliver a full postmortem as soon as possible.

### 2026-07-17 23:51 UTC: postmortem
We’ve published a \[post-mortem on the July 16 service disruption\](https://workos.com/blog/service-disruption-on-july-16-2026) to our blog, detailing what happened and how we’re strengthening the resiliency of WorkOS products.

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