# Investigating service degradation — Automations and Cloud Agents w/ Grok 4.7

- Provider: [xAI](https://down.guide/xai)
- Level: confirmed
- Impact: Partial outage
- lasted 0m
- started 2026-09-22 13:02 UTC
- id: DWN-d38e80107d
- Official page: https://status.x.ai/cloud-agents/0cn36t8pvhfj

## Root cause
> The root cause has been identified and a fix is being implemented.

[Postmortem](https://status.x.ai/cloud-agents/0cn36t8pvhfj)

## Updates from xAI
### 2026-09-22 13:02 UTC: resolved
Status: RESOLVED
 Severity: disruption
 Resolved: Tue, 22 Sep 2026 13:45:43 GMT
 Updates:
 Tue, 22 Sep 2026 13:45:43 GMT 
 Resolved
 This incident has been resolved.
 Tue, 22 Sep 2026 13:08:15 GMT 
 Investigating
 The root cause has been identified and a fix is being implemented.
 Tue, 22 Sep 2026 13:02:04 GMT 
 Investigating
 We are aware of an issue where Grok 4.7 fails to be selected as a model for Cloud Agents. We are investigating the issue.

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