# Service disruption

- Provider: [Zilliz Cloud](https://down.guide/zilliz)
- Level: confirmed
- Impact: Partial outage
- lasted 1h 53m
- started 2025-10-20 08:54 UTC
- us-east-1 (Virginia)
- us, us-east-1
- id: DWN-c707b91ae9
- Official page: https://stspg.io/nql48dx1r0n4

## Updates from Zilliz Cloud
### 2025-10-20 08:54 UTC: identified
Starting at approximately 07:31 UTC October 20, 2025, customers in the AWS us-east-1 region may experience failures in normal cluster operations as well as accessing their clusters. We have identified the issue as an outage in AWS services and are actively working with them to mitigate the problem. We will provide another update as soon as more information is available.

### 2025-10-20 09:47 UTC: monitoring
We are seeing recovery for affected instances in the region. We will continue to monitor the situation and provider further updates as necessary.

### 2025-10-20 10:05 UTC: monitoring
We are continuing to monitor for any further issues.

### 2025-10-20 10:47 UTC: resolved
Our systems have fully recovered.

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