# Service Degradation Affecting Zoom Phone and Contact Center Audio in Europe Region

- Provider: [Zoom](https://down.guide/zoom)
- Level: confirmed
- Impact: Degraded
- lasted 20m
- started 2026-09-03 11:15 UTC
- Zoom Phone, Zoom Contact Center
- eu
- id: DWN-0c634200b6
- Official page: https://stspg.io/jzqz8w2b45lc

## Updates from Zoom
### 2026-09-03 11:15 UTC: monitoring
On September 03, between 10:15 UTC to 10:33 UTC, subset of users might have experienced Zoom Phone and Contact Center audio degradation in Europe. The issue has been successfully resolved. 
Our team will continue to monitor the situation closely and keep you informed of any further developments.

### 2026-09-03 11:18 UTC: monitoring
We are continuing to monitor for any further issues.

### 2026-09-03 11:35 UTC: resolved
This incident has been resolved and the affected services have been restored.

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