# Service Degradation Affecting Zoom Contact Center SMS in US Region

- Provider: [Zoom](https://down.guide/zoom)
- Level: confirmed
- Impact: Degraded
- lasted 11m
- started 2026-05-21 08:38 UTC
- SMS/MMS (Inbound/Outbound)
- us
- id: DWN-137bcdcfa0
- Official page: https://stspg.io/2whzpbw9h4vg

## Updates from Zoom
### 2026-05-21 08:38 UTC: monitoring
On 05/21/2025, Between 04:30 UTC to 06:45 UTC, a small number of SMS engagements might have experienced issues with Zoom Contact Center in US Region. 
We have mitigated the issue and our team will continue to monitor the situation closely and keep you informed of any further developments.

### 2026-05-21 08:49 UTC: resolved
This incident has been resolved and the affected services have been restored.

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