# Service Degradation Affecting the Evaluations Acknowledge Button in Zoom Quality Management in the US Region

- Provider: [Zoom](https://down.guide/zoom)
- Level: confirmed
- Impact: Degraded
- lasted 16h 36m
- started 2026-10-28 14:31 UTC
- Zoom Quality Management
- us
- id: DWN-1a0904eca5
- Official page: https://stspg.io/3wdnhf87gqwg

## Updates from Zoom
### 2026-10-28 14:31 UTC: identified
We have successfully identified the root cause of the missing evaluations acknowledge button in Zoom Quality Management reports in the US region.
Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. 
Thank you for your patience.

### 2026-10-28 20:33 UTC: identified
Our team continues to work on a resolution, and we will keep you informed with timely updates as progress is made.

### 2026-10-29 02:58 UTC: identified
Our team continues to work on a resolution, and we will keep you informed with timely updates as progress is made.
Thank you for your patience.

### 2026-10-29 03:19 UTC: monitoring
The service degradation affecting missing evaluations acknowledge button in Zoom Quality Management reports in the US region has been successfully resolved. 
Our team will continue to monitor the situation closely and keep you informed of any further developments.

### 2026-10-29 07:06 UTC: resolved
This incident has been resolved and the affected services have been restored.

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