# Service Degradation Affecting Zoom Virtual Agent

- Provider: [Zoom](https://down.guide/zoom)
- Level: confirmed
- Impact: Degraded
- lasted 1h 10m
- started 2026-08-17 18:12 UTC
- Voice Agent, Chat Agent
- id: DWN-1e46a12a78
- Official page: https://stspg.io/j2nv6fphrbzl

## Updates from Zoom
### 2026-08-17 18:12 UTC: monitoring
We have successfully identified the root cause affecting Zoom virtual agent.
Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. 
Thank you for your patience.

### 2026-08-17 19:22 UTC: resolved
This incident has been resolved and the affected services have been restored.

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