# Service Degradation Affecting Zoom Healthcare Integration in North America Region.

- Provider: [Zoom](https://down.guide/zoom)
- Level: confirmed
- Impact: Degraded
- lasted 10h 17m
- started 2026-05-09 10:36 UTC
- Integrations/Calendar/Plug-In/Add-In
- us
- id: DWN-66b015ef89
- Official page: https://stspg.io/003r50vdq3bd

## Updates from Zoom
### 2026-05-09 10:36 UTC: investigating
We are currently investigating a service degradation affecting users' ability to schedule and list medical appointments in North America region.
Our team is actively working with our vendor to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.

### 2026-05-09 11:37 UTC: investigating
We continue to investigate a service degradation affecting users' ability to schedule and list medical appointments in North America region.
Our team is actively working with our vendor to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.

### 2026-05-09 13:13 UTC: investigating
We continue to investigate a service degradation affecting users' ability to schedule and list medical appointments in North America region.
Our team is actively working with our vendor to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.

### 2026-05-09 14:46 UTC: identified
We have successfully identified the root cause affecting users' ability to schedule and list medical appointments in North America region.
Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.
Thank you for your patience.

### 2026-05-09 14:53 UTC: monitoring
The issue affecting users' ability to schedule and list medical appointments in North America region has been successfully resolved. 
Our team will continue to monitor the situation closely and keep you informed of any further developments.

### 2026-05-09 20:53 UTC: resolved
This incident has been resolved.

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