# Service Degradation affecting Presence Interoperability Feature for a subset of users in North America region

- Provider: [Zoom](https://down.guide/zoom)
- Level: confirmed
- Impact: Degraded
- lasted 8h 44m
- started 2026-05-22 19:31 UTC
- User Profiles and Presence
- us
- id: DWN-9159f0a4ef
- Official page: https://stspg.io/88pchqty2fvy

## Updates from Zoom
### 2026-05-22 19:31 UTC: investigating
We are currently investigating a service degradation with presence interoperability feature for a subset of users.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.

### 2026-05-22 19:34 UTC: identified
We have successfully identified the root cause affecting presence interoperability feature for a subset of users in North America region.
Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. 
Thank you for your patience.

### 2026-05-22 22:06 UTC: identified
We continue to work on a fix for this issue affecting the presence interoperability feature for a subset of users in the North America region.
We appreciate your patience as we work to resolve this issue.

### 2026-05-23 00:12 UTC: identified
We continue to work on a fix for this issue affecting the presence interoperability feature for a subset of users in the North America region.
We appreciate your patience as we work to resolve this issue.

### 2026-05-23 02:12 UTC: identified
We continue to work on a fix for this issue affecting the presence interoperability feature for a subset of users in the North America region.
We appreciate your patience as we work to resolve this issue.

### 2026-05-23 04:04 UTC: monitoring
The issue affecting the presence interoperability feature for a subset of users in the North America region has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

### 2026-05-23 04:15 UTC: resolved
This incident has been resolved and the affected services have been restored.

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