# Service Degradation Affecting a Subset of Users in Web Mail and Calendar - Provider: [Zoom](https://down.guide/zoom) - Level: confirmed - Impact: Degraded - lasted 4d 9h - started 2026-05-12 23:01 UTC - Calendar, Mail - id: DWN-929b842349 - Official page: https://stspg.io/01qch6vznn5s ## Updates from Zoom ### 2026-05-12 23:01 UTC: investigating We are currently investigating a service degradation with a subset of users in Web Mail and Calendar. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue. ### 2026-05-13 00:53 UTC: identified We have successfully identified the root cause affecting a subset of users in Web Mail and Calendar. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience. ### 2026-05-13 01:54 UTC: identified We continue to work on a fix for this issue and will provide updates as soon as there is more information to share. We appreciate your patience as we work to resolve this issue. ### 2026-05-13 02:54 UTC: identified We continue to work on a fix for this issue and will provide updates as soon as there is more information to share. We appreciate your patience as we work to resolve this issue. ### 2026-05-13 03:54 UTC: identified We continue to work on a fix for this issue and will provide updates as soon as there is more information to share. We appreciate your patience as we work to resolve this issue. ### 2026-05-13 05:02 UTC: identified We have fixed the issue where a subset of users may have experienced issues with Web calendar. We continue to work on the fix for Web Mail issue and will provide updates as soon as there is more information to share. We appreciate your patience as we work to resolve this issue. ### 2026-05-13 09:18 UTC: identified We continue to work on a fix for Web Mail issue and will provide updates as soon as there is more information to share. We appreciate your patience as we work to resolve this issue. ### 2026-05-13 17:56 UTC: identified We continue to work on a fix for Web Mail issue and will provide updates as soon as there is more information to share. We appreciate your patience as we work to resolve this issue. ### 2026-05-14 02:55 UTC: identified We continue to work on a fix for Web Mail issue and will provide updates as soon as there is more information to share. We appreciate your patience as we work to resolve this issue. ### 2026-05-14 10:54 UTC: identified We continue to work on a fix for Web Mail issue and will provide updates as soon as there is more information to share. We appreciate your patience as we work to resolve this issue. ### 2026-05-14 19:00 UTC: identified We continue to work on a fix for Web Mail issue and will provide updates as soon as there is more information to share. We appreciate your patience as we work to resolve this issue. ### 2026-05-15 03:08 UTC: identified We continue to work on a fix for Web Mail issue and will provide updates as soon as there is more information to share. We appreciate your patience as we work to resolve this issue. ### 2026-05-15 11:58 UTC: identified We continue to work on a fix for Web Mail issue and will provide updates as soon as there is more information to share. We appreciate your patience as we work to resolve this issue. ### 2026-05-15 22:59 UTC: identified We continue to work on a fix for Web Mail issue and will provide updates as soon as there is more information to share. We appreciate your patience as we work to resolve this issue. ### 2026-05-16 07:04 UTC: identified We continue to work on a fix for Web Mail issue and will provide updates as soon as there is more information to share. We appreciate your patience as we work to resolve this issue. ### 2026-05-16 15:03 UTC: identified We continue to work on a fix for Web Mail issue and will provide updates as soon as there is more information to share. We appreciate your patience as we work to resolve this issue. ### 2026-05-16 23:03 UTC: identified We continue to work on a fix for Web Mail issue and will provide updates as soon as there is more information to share. We appreciate your patience as we work to resolve this issue. ### 2026-05-17 07:00 UTC: identified We continue to work on a fix for Web Mail issue and will provide updates as soon as there is more information to share. We appreciate your patience as we work to resolve this issue. ### 2026-05-17 08:27 UTC: monitoring The service degradation affecting Web mail has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments. ### 2026-05-17 08:39 UTC: resolved This incident has been resolved and the affected services have been restored. --- down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).