# Service degradation affecting Contact Center Analytics Dashboard for Voice Engagements in US Region.

- Provider: [Zoom](https://down.guide/zoom)
- Level: confirmed
- Impact: Degraded
- lasted 59m
- started 2026-08-05 14:53 UTC
- Reporting Service
- us
- id: DWN-9d44465f8b
- Official page: https://stspg.io/by1jgtn9hgbf

## Updates from Zoom
### 2026-08-05 14:53 UTC: investigating
We are currently investigating a service degradation affecting Contact Center Analytics Dashboard for Voice Engagements in US Region. 
Our team is actively working on the resolution and we will keep you informed with timely updates as progress is made.
Thank you for your patience.

### 2026-08-05 15:15 UTC: identified
We have successfully identified the root cause affecting Contact Center Analytics Dashboard for Voice Engagements in US Region. 
Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.
Thank you for your patience.

### 2026-08-05 15:41 UTC: monitoring
The issue affecting Contact Center Analytics Dashboard for Voice Engagements in US Region has been successfully resolved. 
Our team will continue to monitor the situation closely and keep you informed of any further developments.

### 2026-08-05 15:52 UTC: resolved
This incident has been resolved and the affected services have been restored.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).