# Service Degradation Affecting Zoom Contact Center’s AI Companion, Zoom Virtual Agent's Chat and Voice AI Engagements.

- Provider: [Zoom](https://down.guide/zoom)
- Level: confirmed
- Impact: Degraded
- lasted 4h 55m
- started 2026-05-27 15:33 UTC
- Voice Agent, Chat Agent, Zoom AIC
- id: DWN-9db5a3905b
- Official page: https://stspg.io/9lpt770x70ck

## Updates from Zoom
### 2026-05-27 15:33 UTC: investigating
We are currently investigating a service degradation affecting Zoom Contact Center’s AI Companion, Zoom Virtual Agent’s Chat and Voice AI Engagements.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.

### 2026-05-27 15:35 UTC: identified
We have successfully identified the root cause of a service degradation affecting Zoom Contact Center’s AI Companion, Zoom Virtual Agent’s Chat and Voice AI Engagements.
Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.
Thank you for your patience.

### 2026-05-27 16:15 UTC: monitoring
A service degradation affecting Zoom Contact Center’s AI Companion, Zoom Virtual Agent’s Chat and Voice AI Engagements has been successfully resolved. 
Our team will continue to monitor the situation closely and keep you informed of any further developments.

### 2026-05-27 20:28 UTC: resolved
This incident has been resolved.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).