# Service Degradation Affecting Zoom Contact Center in North America Region

- Provider: [Zoom](https://down.guide/zoom)
- Level: confirmed
- Impact: Degraded
- lasted 13m
- started 2026-04-02 21:05 UTC
- Voice (Inbound/Outbound)
- us
- id: DWN-a11dd2db3c
- Official page: https://stspg.io/fys7sy2wvtlv

## Updates from Zoom
### 2026-04-02 21:05 UTC: monitoring
We have resolved a service degradation with Zoom Contact Center in North America Region.
Our team is actively monitoring the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.

### 2026-04-02 21:18 UTC: resolved
This incident has been resolved.

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