# Service Degradation Affecting Zoom Phone and Zoom Contact Center in the Singapore Region

- Provider: [Zoom](https://down.guide/zoom)
- Level: confirmed
- Impact: Degraded
- lasted 11m
- started 2026-04-07 17:17 UTC
- Calling (Inbound/Outbound), Voice (Inbound/Outbound)
- apac
- id: DWN-a55d062744
- Official page: https://stspg.io/1syv1r4y301s

## Updates from Zoom
### 2026-04-07 17:17 UTC: monitoring
On 4/7/2026 between 16:42 UTC to 16:53 UTC, a subset of users may have experienced issues with Zoom Phone and Zoom Contact center with call drops in Singapore region.
This incident has been resolved and the affected services have been restored.

### 2026-04-07 17:28 UTC: resolved
This incident has been resolved and the affected services have been restored.

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