# Service Degradation Affecting Zoom Phone and Zoom Contact Center Inbound calls in India - Provider: [Zoom](https://down.guide/zoom) - Level: confirmed - Impact: Degraded - lasted 20h 59m - started 2026-07-07 10:15 UTC - Calling (Inbound/Outbound), Voice (Inbound/Outbound) - in - id: DWN-c19302a51b - Official page: https://stspg.io/krjfqybzg7j0 ## Updates from Zoom ### 2026-07-07 10:15 UTC: investigating We are currently investigating a service degradation affecting a subset of Airtel subscribers for inbound call connectivity to Zoom India phone numbers for Zoom Phone and Zoom Contact Center. Outbound calls continue to function normally. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue. ### 2026-07-07 10:53 UTC: identified We have identified the issue with our underlying carrier affecting a subset of Airtel subscribers, which is impacting inbound call connectivity to Zoom India phone numbers for Zoom Phone and Zoom Contact Center. Outbound calls continue to function normally. We are actively working with our carrier partner to resolve the issue. We will share updates as soon as they become available. ### 2026-07-07 11:57 UTC: identified We continue to work with our carrier partner to resolve the issue and will provide updates as soon as more information becomes available. Thank you for your patience. ### 2026-07-07 13:57 UTC: identified We continue to work with our carrier partner to resolve the issue and will provide updates as soon as more information becomes available. Thank you for your patience. ### 2026-07-07 15:56 UTC: identified We continue to work with our carrier partner to resolve the issue and will provide updates as soon as more information becomes available. Thank you for your patience. ### 2026-07-07 18:06 UTC: identified We continue to work with our carrier partner to resolve the issue and will provide updates as soon as more information becomes available. Thank you for your patience. ### 2026-07-07 21:06 UTC: identified We continue to work with our carrier partner to resolve the issue and will provide updates as soon as more information becomes available. Thank you for your patience. ### 2026-07-07 21:44 UTC: monitoring The service degradation affecting Zoom Phone and Zoom Contact Center Inbound calls in India has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments. ### 2026-07-08 07:14 UTC: resolved This incident has been resolved and the affected services have been restored. --- down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).