# Service Degradation Affecting Zoom Phone and Zoom Contact Center Inbound calls in India

- Provider: [Zoom](https://down.guide/zoom)
- Level: confirmed
- Impact: Degraded
- lasted 41m
- started 2026-05-11 06:04 UTC
- Calling (Inbound/Outbound), Voice (Inbound/Outbound)
- in
- id: DWN-c28efc6803
- Official page: https://stspg.io/z4d74mzd69jn

## Updates from Zoom
### 2026-05-11 06:04 UTC: investigating
We are currently investigating a service degradation affecting a subset of Airtel subscribers for inbound call connectivity to Zoom India phone numbers for Zoom Phone and Zoom Contact Center. Outbound calls continue to function normally. 
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.

### 2026-05-11 06:24 UTC: monitoring
The service degradation affecting a subset of Airtel subscribers for inbound call connectivity to Zoom India phone numbers for Zoom Phone and Zoom Contact Center has been successfully resolved. 
Our team will continue to monitor the situation closely and keep you informed of any further developments.

### 2026-05-11 06:45 UTC: resolved
Between 05/11/2026 05:05 UTC and 08:24 UTC, a subset of Airtel subscribers may have experienced service degradation with inbound call connectivity to Zoom India phone numbers for Zoom Phone and Zoom Contact Center. 
This incident has been resolved and the affected services have been restored.

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