# Common Platform Voice Network Maintenance (Sydney, AU - SYD) November 6, 2026 (No Operational Impact)

- Provider: [Zoom](https://down.guide/zoom)
- Level: confirmed
- Impact: Maintenance
- lasted 8h 1m
- started 2026-11-06 11:00 UTC
- Zoom Phone, Zoom Contact Center, BYOC - Premises +4
- au
- id: DWN-c3a9e6699a
- Official page: https://stspg.io/62n7zlgty31m

## Summary
Zoom says scheduled maintenance on its Common Platform voice network in Sydney (SYD) is in progress as of November 6, 2026. It does not anticipate service impact, though the SYD peer is temporarily offline and traffic reroutes to the MEL peer for customers with redundant trunks.

_Written by anthropic/claude-haiku-5.5 from Zoom's own updates._

## Updates from Zoom
### 2026-10-13 01:18 UTC: scheduled
We will perform scheduled maintenance to our voice infrastructure, including Bring Your Own Carrier (BYOC), Provider Exchange (PEX), and native PSTN carriers during this time. We do not anticipate any service impact. Customers and partners with redundant trunks to both the SYD and MEL datacenter will notice the SYD peer temporarily offline, however all traffic will be automatically rerouted to MEL peer for the duration of the maintenance period. 
This maintenance is on CPL and its PSTN service supporting backend ZP and ZCC in SYD and MEL regions.

### 2026-11-06 11:00 UTC: in\_progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.

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