# Zoom Phone maintenance - AMS5 Data Center: November 3, 2026

- Provider: [Zoom](https://down.guide/zoom)
- Level: confirmed
- Impact: Maintenance
- lasted 2d 12h
- started 2026-11-03 17:00 UTC
- Zoom Phone
- id: DWN-ce96b73f55
- Official page: https://stspg.io/xkw54fw1hfl0

## Summary
Zoom says scheduled maintenance at its AMS5 data center, affecting Zoom Phone, began November 3, 2026 at 9:00 AM Pacific. Users were to be moved to the FRA3 SIP zone, and brief disconnections were possible. Zoom's last update said maintenance was in progress, and the incident is marked resolved.

_Written by anthropic/claude-haiku-5.5 from Zoom's own updates._

## Updates from Zoom
### 2026-10-02 00:57 UTC: scheduled
Zoom will perform service maintenance at our AMS5 Data Center starting at 9:00 AM Pacific on November 03, 2026. Zoom Phone users registered to the those sip zones will be automatically registered in the FRA3 sip zone sequentially. During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically.

### 2026-11-03 17:00 UTC: in\_progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.

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