# Issues Affecting Zoom Phone and Zoom Contact Center Inbound and Outbound SMS in Australia

- Provider: [Zoom](https://down.guide/zoom)
- Level: confirmed
- Impact: Degraded
- lasted 3h
- started 2026-03-12 01:14 UTC
- SMS/MMS (Inbound/Outbound), SMS (Inbound/Outbound)
- au
- id: DWN-d1a5600d6a
- Official page: https://stspg.io/2bkpn7rgwfkj

## Updates from Zoom
### 2026-03-12 01:14 UTC: investigating
We are currently investigating a service degradation affecting Zoom Phone and Zoom Contact Center Inbound and Outbound SMS in Australia.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.

### 2026-03-12 01:53 UTC: identified
We have identified the issue affecting inbound and outbound SMS delivery.
We are working with our carrier to resolve the issue and will keep you informed with timely updates as progress is made.
Thank you for your patience.

### 2026-03-12 02:53 UTC: identified
We continue to work with our carrier to resolve the issue and will keep you informed with timely updates as progress is made.
Thank you for your patience.

### 2026-03-12 03:58 UTC: monitoring
Our underlying carrier partner has resolved the issue affecting inbound and outbound SMS delivery. Our team will continue to monitor the situation closely and keep you informed of any further developments.

### 2026-03-12 04:14 UTC: resolved
This incident has been resolved and the affected services have been restored.

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