# Service Degradation Affecting Zoom Phone Audio in Japan

- Provider: [Zoom](https://down.guide/zoom)
- Level: confirmed
- Impact: Degraded
- lasted 13m
- started 2026-09-04 05:23 UTC
- Zoom Phone
- jp
- id: DWN-d258a97981
- Official page: https://stspg.io/9bd10dj5yyrb

## Updates from Zoom
### 2026-09-04 05:23 UTC: monitoring
On September 04, between 02:54 AM UTC to 03:04 AM UTC, subset of users in Japan might have experienced Zoom Phone audio degradation due to an issue with our vendor.
Our team will continue to monitor the situation closely and keep you informed of any further developments.

### 2026-09-04 05:35 UTC: resolved
This incident has been resolved and the affected services have been restored.

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