# Service Degradation Affecting Inbound and Outbound SMS Messages for a Subset of users in Australia

- Provider: [Zoom](https://down.guide/zoom)
- Level: confirmed
- Impact: Degraded
- lasted 1h 29m
- started 2026-05-11 23:19 UTC
- Zoom Contact Center, SMS/MMS (Inbound/Outbound), SMS (Inbound/Outbound)
- au
- id: DWN-d72a5d3b23
- Official page: https://stspg.io/22b3qq81d4np

## Updates from Zoom
### 2026-05-11 23:19 UTC: investigating
We are currently investigating a service degradation with inbound and outbound SMS messages affecting a subset of users in Australia .
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.

### 2026-05-11 23:44 UTC: identified
We have successfully identified the root cause affecting inbound and outbound SMS messages affecting a subset of users in Australia.
Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. 
Thank you for your patience.

### 2026-05-12 00:24 UTC: monitoring
The service degradation with inbound and outbound SMS messages affecting a subset of users in Australia has been successfully resolved. 
Our team will continue to monitor the situation closely and keep you informed of any further developments.

### 2026-05-12 00:48 UTC: resolved
The service degradation with inbound and outbound SMS messages affecting a subset of users in Australia has been successfully resolved. 
Our team will continue to monitor the situation closely and keep you informed of any further developments.

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