# A subset of Zoom Phone and Zoom Contact Center users experienced outbound MMS failures in the US region

- Provider: [Zoom](https://down.guide/zoom)
- Level: confirmed
- Impact: Degraded
- lasted 9m
- started 2026-08-14 03:40 UTC
- SMS/MMS (Inbound/Outbound), SMS/MMS (Inbound/Outbound)
- us
- id: DWN-e859cba1b6
- Official page: https://stspg.io/5l82cgbrqvv5

## Updates from Zoom
### 2026-08-14 03:40 UTC: monitoring
Between 21:04 UTC and 21:26 UTC on August 13, 2026, a subset of Zoom Phone and Zoom Contact Center users experienced outbound MMS failures in the US region. This issue has been resolved.

### 2026-08-14 03:49 UTC: resolved
This incident has been resolved and the affected services have been restored.

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