# Service Degradation Affected Inbound and Outbound Calls of Zoom Phone and Contact Center in North America Region

- Provider: [Zoom](https://down.guide/zoom)
- Level: confirmed
- Impact: Degraded
- lasted 15m
- started 2026-10-04 08:05 UTC
- Calling (Inbound/Outbound), Voice (Inbound/Outbound)
- us
- id: DWN-ece9427952
- Official page: https://stspg.io/0hbst70j3ckv

## Updates from Zoom
### 2026-10-04 08:05 UTC: monitoring
On 10/04/2026, Between 06:36 UTC to 07:30 UTC, A subset of users may have experienced issues with inbound and outbound calls of Zoom Phone and Contact Center in North America region.
This incident has been resolved and the affected services have been restored.

### 2026-10-04 08:20 UTC: resolved
This incident has been resolved and the affected services have been restored.

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